Home | View Cart | My Account | Help | Fran├žais
(Your shopping cart is empty)

Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. CN employee can use their pin number as a user name and their last name as a password.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Canada:  All shipments within Canada are "free" of charge.
USA:  Shipping is automatically calculated prior to submitting your payment information for delivery.
Simply add items to your cart and proceed to the Checkout page ; you will then be confirmed that your order will ship via Canada Post Expedited Service and the cost will be added to your order.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  A product may be returned by calling our toll free number and requesting a Return Authorization Number: 1-866-590-1582.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product to report the problem at 1-866-580-1582.
What is your return policy?
  Clothing: T.O.P. MARKETING warranties all clothing from our site for a period of 1 year (12 months) from purchase date against all manufacturer defects.  Clothing damages due to use, cleaning and neglect will not be exchanged.
T.O.P. MARKETING reserves the right to review all items prior to allowing or delcining an exchange.
Hard goods: T.O.P. MARKETING warranties most products for a period of 2 years (24 months).
When will my order ship?
  Canadian orders ship within 72-96 hours.  Canadian shipment includes freight.  All orders ship complete.
US orders ship within 72-96 hours.  The freight is calculataed based on products selected and weight.  All orders ship complete.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.